Refund & Cancellation Policy

Effective Date: July 29, 2026
Entity: Guardian Aviation Services, LLC ("Guardian Aviation," "we," "us," or "our")
Subsidiaries: Prop Wash Aviation Services ("Prop Wash"), Guardian Facility Care
Governing Jurisdiction: State of Texas

1. Operational Mandate & Service Commitments
At Guardian Aviation Services, our motto governs every logistics decision we make: "We cover your assets. You focus on flight." To deliver precision detailing, hangar facility care, and airport logistics across North Texas (including McKinney National, North Texas Regional, Greenville Majors, Mesquite Metro, and Sulphur Springs), we allocate dedicated personnel, equipment, certified AMS 1526 chemistry, and hangar real estate specifically for your tail number or facility. Because scheduled slots represent committed operational capacity, all cancellations, reschedules, and refund requests are governed by the strict terms outlined below.

2. Aircraft Detailing Services (Prop Wash & Corporate Tiers)
All aircraft detailing services—including Tier 1 (Express Wash), Tier 2 (Standard Cleaning), and Tier 3 (Full Detail)—require dedicated staging and crew allocation.

Cancellations Outside 24 Hours: Prepaid appointments cancelled or rescheduled more than 24 hours prior to the scheduled service time will receive a 100% refund or full credit applied toward a future service slot. No invoice will be generated for non-paid services.
Late Cancellations (Within 24 Hours): Service bookings cancelled within 24 hours of the scheduled execution time will incur a 25% cancellation fee of the total estimated job quote. Prepaid services will have the fee drawn down from their credit balance with the remaining 75% balance remaining on the client’s account for future use.
No-Show & Weather Delays: If our crew arrives on-site and the aircraft is unavailable, un-staged, or locked without prior notice, a 50% no-show fee will apply. Cancellations resulting directly from documented adverse weather events (ATC holds, grounded flights, or unsafe flight conditions) are exempt from penalty fees and will be rescheduled without penalty.

3. Hangar Management & Annual Service Agreements
Pursuant to our financial governance model, Guardian Aviation Services enforces rigid accounting protocols for annual service contracts and facility leases.

Annual Pre-Paid Service Agreements: Pre-paid annual service agreements (utilizing our accounts draw-down system) are non-refundable after thirty (30) days from execution. Individual service invoices issued against pre-paid balances showing a $0.00 Balance Due (Paid by Credit) reflect non-refundable services rendered.
Annual Invoiced Service Agreements: All service agreements incorporate some form of discount for the client agreeing to utilize our services throughout the year, depending on type and frequency of service. Annual service agreements where services have not been paid for in advance may be cancelled at any time by either party. However, if services are cancelled by the client, any discounts received on services already performed may be reversed at the discretion of Guardian Aviation Services or Prop Wash Aviation Services, and a final invoice will be issued for all amounts owed between the discounted rate and the posted regular rate for such services as they were performed.
Unused Draws Upon Contract Termination: If an annual agreement is terminated with cause prior to the 12-month expiration, any remaining unearned drawdown balance will be refunded pro-rata, minus a standard 10% administrative processing fee.
Hangar Rent & Late Fee Policy: Monthly hangar rent and recurring facility service fees are strictly due on the 1st of each month. Payments received past 5:00 PM CST on the 5th incur an automatic, non-refundable 10% late fee. Late fees are strictly non-refundable.

4. Phase 1 Hangar & Facility Care Services
Due to the specialized equipment staging (industrial floor scrubbers, high-reach HEPA units) and chemical prep required for interior hangar restoration:

Facility Service Cancellations: Hangar floor scrubbing or high-dusting services cancelled less than 48 hours prior to the scheduled execution window will incur a flat $150.00 equipment staging fee.
Pre-Authorized Maintenance Discretion: Minor facility repairs or emergency remediation executed under pre-authorized contractual thresholds (e.g., AOG spill remediation or minor plumbing repair) are non-refundable once labor or materials have been dispatched.

5. Quality Assurance & Satisfactory Resolution Loop
In accordance with corporate governance, Guardian Aviation Services stands firmly behind its execution.

The Quality Audit: Following the execution of any service tier, our ownership team personally follows up to verify satisfaction against the Prop Wash Post-Service Checklist.
Remediation Protocol: If a service fails to meet our established AMS 1526 or facility standards, the client must notify Guardian Aviation within forty-eight (48) hours of job completion. Guardian Aviation reserves the right to dispatch a crew to re-service, correct, or remedy the specific discrepancy at zero additional charge to the client in lieu of a monetary refund.

6. Processing of Refunds
All approved monetary refunds will be processed back to the original form of payment within 5 to 7 business days. Payments made via ACH or corporate check will be remitted via company check or electronic bank wire.

7. Contact & Refund Inquiries
To submit a formal cancellation request, log a weather delay, or inquire about an account credit balance, direct all communications to our operations team:
Guardian Aviation Services, LLC
Operations & Accounting Logistics
North Texas Regional Airport (GYI) / Greenville Majors (GVT)
Phone: (903) 329-9292
Email: billing@guardianaviationservices.com